Mass 2-1-1 Board of Directors

President - Kory Eng
Assistant Vice President, Community Impact/United Way of Massachusetts Bay and Merrimack Valley

Vice President - Dianne DePippo
President & CPO/United Way of Greater Attleboro/Taunton

Member - Nina Loveless
Voice Systems Analyst & Manager/Dept. of Transitional Assistance

Member - Paola M. Ferrer, Esq.
Director, Community Impact/United Way of Massachusetts Bay and Merrimack Valley

Member - Annette Peele
Director of the Community Care Ombudsman and the Information & Resources Programs/The Massachusetts Executive Office of Elder Affairs

Member - Jean Strock
Retired from United Way of Central Massachusetts

Member - Dennis Carman
President & CPO/United Way of Greater Plymouth County

Member - Janet Scheffler
Executive Director/United Way of Webster and Dudley

Member - Kristine Hazzard
President & CPO/Berkshire United Way

Executive Director - Paul Mina
President & CPO/United Way of Tri-County

Local United Way Support & Funding

UW Attleboro/Taunton
UW Greater Plymouth County
UW Central Mass
UW Massachusetts Bay & Merrimack Valley
UW Tri-County
UW Pioneer Valley
UW Acton Boxborough
UW Webster/Dudley
Concord/Carlisle Community Chest
UW North Central Massachusetts
Berkshire UW
Northern Berkshire UW
UW Franklin County
UW Greater New Bedford
North Shore UW
Cape and Islands UW
UW of Greater Fall River
UW of Hampshire County
UW of Southbridge, Sturbridge, and Charlton

Mass 2-1-1 Landline & Wireless Carrier Info/DTE Docket Number

Destination number for Mass 2-1-1: 800-231-4377.

DTE Docket number: 06-30.

Mass 2-1-1 Resource Locator

To access the statewide information & referral database known as the Resource Locator please visit: www.mass211help.org

Inclusion/Exclusion Policy

Hearing Impaired Information

Mass 2-1-1 now has a TTY line to make human services and information more accessible to deaf, deafened and hard of hearing individuals. The TTY, also called a text telephone, uses terminals for two-way text conversation over a conventional telephone line. Each individual must have a TTY for a two-way conversation.

The Mass 2-1-1 TTY number is 508-370-4890.

The other option is for callers to use Mass Relay (7-1-1). 7-1-1 is the single, toll-free, nationwide number that gives everyone access to relay services. People can simply dial 7-1-1 from any phone to reach someone who uses a standard phone or a TTY. An operator will relay verbatim the conversation between the parties.

Mass 2-1-1 Marketing/Media site