United Way

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Need help & don't know where to turn?

Every day, someone somewhere in Massachusetts needs to find essential community services, an after school program, a food bank, or where to secure care for an aging parent. Many face these challenges, but don't always know where to turn for help.

The solution is to dial 2-1-1.

With the support of social service organizations that provide health and human services throughout Massachusetts and in collaboration with Massachusetts Association of Information and Referral Specialists (MAIRS) the United Way introduces this statewide Information & Referral System.

Mass 2-1-1 Call Center & Information Referral Line:

Is an easy to remember telephone number that connects callers to information about critical health and human services available in their community.
Serves as a resource for finding government benefits and services, non-profit organizations, support groups, volunteer opportunities, donation programs, and other local resources.
Is a confidential call.
Maintains the integrity of the 9-1-1 system saving that vital community resource for life and death emergencies.
Is available 24 hours a day, 7 days a week.
Is an easy way to find or give help in your community.
2-1-1 responds immediately during times of crisis, to field calls regarding the crisis and to direct callers to services most appropriate for their needs.
If you are unable to reach 2-1-1 due to your telephone or cell phone carrier, a toll-free number is available: 1-877-211-MASS (6277)

Town of Framingham Department of Public Works’ Capital Improvement Program

The Town of Framingham has embarked on an extensive capital improvement program of its critical infrastructure systems – roadways and traffic management, water distribution, wastewater collection and stormwater conveyance. Major portions of these vital systems have exceeded their life expectancy, are prone to failure, require excessive operation and maintenance support and consume unnecessarily large quantities of energy.

Mass 2-1-1 Call Center representatives can assist you with Capital Project information, and connect you with the appropriate Town of Framingham personnel if your water service is interrupted or you are experiencing problems with water quality, access to your home or business or another impact related to the Capital Construction Projects in your area or neighborhood. Representatives can also connect you with DPW staff to address issues and complaints, or emergencies needing immediate response.