All telephone providers doing business in Massachusetts, in order for 2-1-1 services to be available to your customers you must first point 2-1-1 to the following phone number (877) 211-6277
We are currently experiencing higher than normal call volume due to EEC recently announcing a new pilot program to support access to childcare financial assistance for staff working in EEC licensed or funded programs. This launched on January 11, 2023. We ask that you exercise patience and if possible utilize the callback feature available through our telephone system. Rest assured your call will be answered in the order in which it was received.
For more information regarding the pilot and for eligibility guidelines for this priority, please visit Early Education and Care Staff Pilot Program.